Returns
Our policy lasts 30 days. If 30 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a
return, your item must be unused and in the same condition that you received it. It must also be
in the original packaging.
Buyer pays return postage on the basis there is no
manufacturing defect with the item(s). Must be shipped back to the manufacturer directly in
Shenzhen, China.
Non-returnable items:
- Gift cards
- Downloadable software
products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we
will send you an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.
If you are approved, then your
refund will be processed, and a credit will automatically be applied to your credit card or
original method of payment, within 1-7 days.
Late or missing refunds (if
applicable)
If you haven’t received a refund yet, first check your bank
account again.
Then contact your credit card company, it may take some time before your
refund is officially posted. Next contact your bank. There is often some processing time before
a refund is posted. If you’ve done all of this and you still have not received your refund yet,
please contact us at info@tiptop.com.
Refunds via PayPal are normally processed
without delay.
Exchanges (if applicable)
We only replace items if
they are defective or damaged. If you need to exchange it for the same item, send us an email at
info@tiptop.com.
Shipping
To return your product,
you should email info@tiptop.com.
You will be responsible
for paying for your own shipping costs for returning your item. Shipping costs are
non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you,
may vary.
If you are shipping an item over $50, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.